INTOSOL - Privacy Policy and Public Procedure Directory

Privacy Statement of INTOSOL GmbH & Co. KG

 

Dear user,

 

the protection of your privacy and the responsible handling of personal data is the INTOSOL GmbH & Co. KG(hereinafter referred to as "INTOSOL") is a major concern. Therefore, we undertake to treat your data confidentially and exclusively in compliance with and compliance with the applicable statutory provisions, in particular the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) as well as these supplementary laws, regulations and provisions.

 

However, our website may contain links to websites of other operators, to which this privacy policy does not extend. INTOSOL has no influence on the fact that the operators of the linked websites comply with the applicable legal data protection regulations. INTOSOL recommends that you carefully review the privacy statements posted on the other websites in order to familiarize yourself with the rules governing the handling of personal data.

 

In the following, we would like to explain to you, which data are collected, processed and used by us when using our website and services, in particular in connection with a booking, what rights you have with regard to this data, how you can exercise these rights and which we take action to protect your privacy and privacy.

 

In this context, however, we would like to point out that data transmission on the Internet is subject to constant technological change and therefore, despite the constant development of security technologies, security gaps may still exist; consequently, a completely complete protection of the data from access by third parties is not possible.

 

 

1. Service Provider, Responsible Person and Data Protection Officer:

 

(1) Responsible body within the meaning of the Federal Data Protection Act (BDSG) and service provider within the meaning of the Telemediengesetzes (TMG) is the:

 

INTOSOL GmbH & Co. KG

Dieselstr. 37 f

30827 Garbsen

 Germany

 

Telephone: +49 (0) 5131 - 70 55 70

Fax: + 49 (0) 5131 - 70 55 69

E-mail: info@intosol.de

 

Register court and number: Amtsgricht Hannover, HRB 110476

Registered office: Hannover

Management Director: Mr. Reiner Spekowius

Tax ID No .: DE231384201

 

(2) Data Protection Officer of INTOSOL:

 

Contact Data Protection Officer:

 

 Mr. Bjoern Kujus

INTOSOL GmbH & Co. KG

- Team Privacy

Dieselstr. 37 f

30827 Garbsen

Germany

 

Telephone: +49 (0) 5131 - 70 55 821

Fax: + 49 (0) 5131 - 70 55 59

E-Mail: datenschutz@intosol.de

 

 

2. Personal data

 

(1) Personal data are details of the personal or material circumstances of a specific or identifiable natural person; ie all data that can be assigned to a specific or identifiable natural person and thus allow a direct or indirect identification of this person. These include in particular:

 

First and Last Name

Date of birth

address

E-mail address

phone number

fax number

 

Payment data (e.g., credit card number / expiration date, cardholder or account holder, IBAN etc.)

Information on bonus programs (for example frequent flyer programs, such as Miles & More etc.)

 

 (2) data that can not be assigned directly or indirectly to a specific or identifiable natural person, e.g. Date and time, website visited, number of users of the website etc. are not covered by the term "personal data".

 

3. Purpose of data collection, processing or use

 

The object of the company is the operation as tour operator, i. the organization, sale and distribution of air travel and other travel i.S.d. §§ 651a ff. BGB, as well as the mediation of tourist services of other service providers (transport services, transport of persons other than aviation, accommodation of hotels, car rental, bus and boat travel and brokerage of travel insurance, etc.) and the related service and services.

 

The collection, processing and use of data by INTOSOL is for the purpose of the above purposes.

 

 

4. General for the treatment of data / Public Procedures Directory

 

(1) The collection, processing or use of data by INTOSOL takes place exclusively in compliance with the applicable statutory provisions, in particular the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) as well as these supplementary laws, regulations and provisions.

 

(2) In accordance with § 4g (2) sentence 2 BDSG, the data protection officer referred to under 1. (2) shall, in accordance with § 4e sentence 1 No. 1 to 8 BDSG, make this available to anyone in an appropriate manner close. This public procedure directory of INTOSOL can be found here.

 

5. Personal data for purely informative use of the website (pure "surfing")

 

(1) In the case of a purely informative use of the website of INTOSOL. In the case of pure "surfing" on the website without making a booking, subscribing to a newsletter, participating in a raffle or actively contacting us via contact form or e-mail etc., INTOSOL does not collect any personal data, with the exception of such connection data as your browser by default to the web server of INTOSOL in order to make it technically possible for you to visit the website.

 

(2) Depending on the browser you are using, this data set usually consists of the following data:

 

Date and time of the request

Time Zone Difference to Greenwich Mean Time (GMT)

Content of the request, i. the concrete website

Access status / http status code

Transferred data volumes / name of the files

if applicable, website from which the INTOSOL website was requested

Type of browser used, language and version of the browser used

Operating system and its interface

IP address of the requesting computer shortened by the last 3 digits

 

(3) The aforementioned data set will not be merged with your personal data, but only in anonymous form for statistical purposes (e.g. number, time and duration of the calls, which pages were called, how often, etc.), to improve and further develop the functionality and user-friendliness the website as well as for product and performance optimization evaluated and if necessary temporarily stored for the purpose of system security. The creation of personal user profiles as well as an identification of your person is not possible on the basis of this data.

 

6. Collection, processing and use of personal data by INTOSOL

 

(1) INTOSOL collects, processes or uses only such personal data that you provide to INTOSOL in the context of booking a touristic individual service or an individual / package trip, subscribing to a newsletter, participating in a raffle or contacting INTOSOL via the contact form or email etc. voluntarily make available. Only personal data will be collected, processed or used, which you inform INTOSOL on a voluntary basis within the respective process.

 

(2) Personal data will be collected, processed and used only for the purpose stated in clause 3 and only insofar as it is necessary for the establishment, execution and execution of the respective contractual relationship without your explicit consent.

 

(3) The (minimum) information required for the establishment, implementation and processing of the respective contractual relationship, so-called compulsory information, can be identified by an asterisk (*) on the labeling of the respective information or input fields. Further information on your part (for example additional information on a mobile phone number when booking an individual / package trip, indication of "non - binding customer wishes") is optional.

 

(4) The processing of your data within the meaning of section 6 (2) above also includes the storage of your data in order to fulfill the purposes stated in clause 3. Upon expiration of the retention obligations and deadlines imposed by the legislator or regulatory authorities, the relevant data will be routinely deleted by INTOSOL. If your data are not affected by this, they will be deleted by INTOSOL if the purposes mentioned under point 3 are omitted.

 

(5) Furthermore, the processing of your data within the meaning of section 6, paragraph (2) above, includes the transmission of your data to (involved) third parties in order to fulfill the purposes stated in section 3 above. INTOSOL transmits your data exclusively within the scope of the purpose (clause 3.) to the respective providers of individual services or service providers (event organizers, hotels, airlines, etc.), own offices, commissioned agencies or service providers, whose help INTOSOL helps to fulfill and process the respective contractual relationship (e.g. handling agents, incoming agencies, mailing and mailing service, data centers, payment service providers), as well as possibly due to existing legal obligations to domestic and / or foreign authorities (e.g. US Department of Homeland). In this case, a transfer of personal data takes place only to the extent that is required in each case for the fulfillment of the purposes stated in Section 3, thus for the fulfillment and execution of the respective contractual relationship. INTOSOL draws your attention to the fact that the respective providers of individual services or service providers, agencies or service providers as well as authorities in other countries may be based, so that data can be transferred to other countries. This may also include third countries whose data protection level does not comply with EU requirements. Disclosure to uninvolved third parties does not take place unless INTOSOL is or is required to disclose or transmit it on the basis of legal provisions or a court ruling.

 

(6) Any further collection, processing and use of personal data for the purpose of simplifying follow-on bookings and the booking management (customer account) or for the purpose of advertising (e.g. newsletters, competitions), market research or to tailor the offers of INTOSOL requires your consent. Without your consent, INTOSOL will not collect, process or use personal data for these purposes.

 

(7) In accordance with the above paragraphs (1) - (6), the following data will be collected, processed or used by INTOSOL in detail:

 

a) For bookings of individual tourist services or individual / package tours:

 

• Salutation, first and last name, address, telephone number, mobile phone number (optional) and email address of the Travel applicant or applicant

 

• Salutation, first and last name and date of birth of the respective traveler or participant Non-binding customer requests (optional)

 

• Payment

 

• Payment data

 

• IP address, time of booking (abuse control) contract and performance data for booking

 

b) When registering for the newsletter:

 

• Email address of the customer

 

• IP address, time of registration and order (abuse control)

 

c) Participation in sweepstakes:

 

• First and last name of the participant Address of the participant

 

• Email address of the participant

 

• Telephone number of the participant (optional) Date of birth of the participant

 

• IP address, time of participation (abuse control)

 

d) When contacting via email:

 

• Email address Content of the email as far as disclosed in the email, name and address

 

e) If you contact us via the contact form on the website:

 

• First and Last Name

 

• Telephone number (optional)

 

• Booking / activity number (optional) Email address

 

• content of the message

 

• IP address, time of dispatch (abuse control)

 

f) If you contact us by phone without making a booking:

 

• Surname

 

• phone number

 

• Content of your request

 

• Email address (optional)

 

g) When creating a customer account:

 

• salutation

 

• First and last name Address

 

• Telephone number

 

• Mobile number (optional), email address

 

• Username and password

 

• Information about payment methods (optional) Information about payment data (optional) Current bookings

 

• IP address, time of registration / change (abuse control)

 

h) When using the blog, commenting or evaluation functions:

 

• Username (possibly pseudonym) Email address

 

• Content of your publication

 

• IP address, time of publication (abuse control)

 

7. Newsletter

 

(1) When registering for the newsletter, INTOSOL uses the so-called double opt-in procedure. After specifying your email address, INTOSOL will send you a confirmation email to the email address provided, in which INTOSOL asks you for confirmation that you wish to receive the newsletter. If this confirmation is not received within 24 hours, your registration will be automatically deleted. If you confirm the registration for the newsletter in good time, INTOSOL will save your email address until you unsubscribe from the newsletter. The sole purpose of the storage is to send you the newsletter. Furthermore, INTOSOL stores your IP addresses and the respective times of the registration and confirmation upon registration and confirmation in order to prevent the misuse of your personal data.

 

(2) The only requirement for sending the newsletter is your email address. These data are completely deleted upon revocation.

 

(3) You can revoke your consent to the sending of the newsletter at any time. You can revoke this by clicking on the link provided in each newsletter e-mail, by e-mail to newsletter@intosol.de or by sending an appropriate message to the body named under 1. para. (1) or the one under number 1 Declare (2) the designated Data Protection Officer (s).

 

(4) Your consent is worded as follows:

 

[Checkbox] "Yes, I agree with my booking to receive additional offers from INTOSOL in the form of newsletters to the specified email address. Consent to shipping is revocable at any time (by email to newsletter@intosol.de or to the im

 

Imprinted INTOSOL contact information) and is in accordance with INTOSOL's privacy policy."

 

(5) INTOSOL reminds you that when you send the newsletter, INTOSOL evaluates your user behavior. For this evaluation, the sent newsletter emails include so-called web beacons, also called tracking pixels. These are one-pixel image files that link to INTOSOL's web pages, allowing INTOSOL to evaluate your user behavior. This is done by collecting the data mentioned in section 5 as well as web beacons, which are assigned to your email address and linked with your own ID. These data are collected exclusively pseudonym zed. The IDs will not be merged with your other personal information, which excludes direct personal relationships. The information collected in this way is stored by INTOSOL on a server in Germany. You can object to this tracking at any time by clicking on the separate link provided in each e-mail or by informing INTOSOL of the contact options listed in paragraph (3). Tracking is not possible if you have disabled the display of images in your email program by default. In this case, however, the newsletter will not be completely displayed and you may not be able to use all features of the newsletter. If you call up the images manually, the above tracking is done.

 

9. Use the blog, commenting or rating features

 

(1) In our Blog Travel blog, in which we publish various contributions to relevant and current topics, you can make your own public comments. Furthermore, our commenting and evaluation functions allow you to publicly evaluate the tourism services we offer you (such as hotels) and make your own comments on them, possibly commenting on comments or ratings from other users.

 

(2) When you submit a rating or comment, it will be published in the appropriate place stating your username (possibly a pseudonymous username). The content of your rating or your commentary as well as your email address and your IP address will be [s.a. Section 6. para. (7) Stored by INTOSOL. The latter is automatically deleted after temporary storage. This is due to the fact that INTOSOL may be liable for the publication of illegal content. The ratings and comments will not be reviewed before they are published. However, INTOSOL will randomly inspect them and may delete them if they may contain content that is unlawful or inappropriate for the purpose of the website.

 

10. Use of cookies

 

(1) INTOSOL uses so-called "cookies" on its website. Cookies are designed to ensure and enhance certain features, content and the speed of the INTOSOL website. They help INTOSOL to simplify navigation on the site, enhance and optimize its user experience, identify visitors' preferences, and make INTOSOL's website and Internet offerings more effective and effective.

 

(2) Cookies are small text files that are stored on your hard drive, the browser you use, and that provide certain information to INTOSOL. Cookies can neither execute programs on your computer nor transfer viruses to your computer. Furthermore, no personal data can be determined with cookies, so that it is not possible to identify the visitor by means of cookies. The information stored by means of cookies is stored separately from any data further specified by INTOSOL. In particular, the data of the cookies are not merged with your personal data.

 

(3) INTOSOL uses on its website predominantly transient cookies, also called "session cookies", for temporary use. These store a so-called session ID, with which the various requests from your browser can be assigned to the shared session.

 

Transient or "session cookies" are automatically deleted when you log out, close your browser or shut down your computer.

 

(4) In addition, INTOSOL sometimes uses persistent cookies on your site, which may be e.g. allow your browser to recognize. These are for a time limited use and will be automatically deleted after a given duration, which may vary by cookie (e.g., 30 days, 6 months, 1 year).

 

(5) Also on the website of INTOSOL so-called "third-party cookies" are used. These are transient or persistent third-party cookies (such as Google, HolidayCheck, etc.) whose services are linked to or linked to the website.

 

(6) In the respective default setting of the browser you are using, the aforementioned cookies are generally accepted by your browser and accordingly stored automatically on your hard disk. However, you can delete them at any time via the corresponding browser functions or in the security settings of your browser.

 

(7) You can also set up your browser using the respective browser settings (in the Security Settings section)

 

You will be notified about sent cookies and allow cookies only in individual cases by appropriate confirmation. You accept cookies only for or in specific cases (such as current website / websites, etc.). You generally refuse the storage of cookies.

 

(8) In addition to the types of cookies mentioned in Section 11 paragraphs (3) - (5), INTOSOL is currently placing on your website also called "Flash Cookies". Flash cookies are not detected by your browser, but by the Flash plug-in you are using. That Flash cookies store the necessary data regardless of the browser you use and do not have an automatic expiration date.

 

(9) If you do not wish to be processed by Flash cookies, you must provide a corresponding Add-on, such as "Better Privacy" for Mozilla

 

Install Firefox or "Adobe Flash Killer Cookie" for Google Chrome.

 

(10) However, INTOSOL reminds you that in the event of the deletion or deactivation of cookies, you may not be able to use all the functions of the INTOSOL website to the full. For example, functions such as maps, videos etc. cannot or only partially be usable.

 

11. Use of Google Analytics

 

(1) INTOSOL uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway Mountain View, CA, on its website 94043, USA ("Google").

 

(2) Google Analytics uses so-called "cookies". These are small text files that are stored on your hard drive, the browser you are using, and that allow you to analyze the use of the web pages by you.

 

(3) The information generated by the cookie about your use of these web pages (eg date and time of the call, accessed page or subpage, direct access to the web page or call via a hyperlink, etc., including your IP address) will usually become a server from Google in the US and stored there.

 

(4) INTOSOL uses Google Analytics on its website, however, with the extension "-anonymizeIp ()" [so-called. IP-Masking], however, so that your IP address is shortened beforehand by the last octet of the IP address by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. As a result, a direct is excluded. Only in exceptional cases will the full IP address be sent to a Google server in the US and then shortened.

 

(5) On behalf of INTOSOL, Google will use the information generated by the cookie to evaluate your use of the INTOSOL website, to compile reports on website activity, and to provide other services related to website use and internet use to INTOSOL to provide. To this end, INTOSOL has signed a contract with Google for order data processing. INTOSOL warns you that Google may transfer this information to third parties if required by law or as far as third parties process this information on behalf of Google.

 

(6) The IP address transmitted by Google Analytics as part of Google Analytics will not be merged with other data provided by Google. The creation of personal user profiles is therefore not possible.

 

(7) You can prevent the storage of cookies by setting your browser software accordingly. However, INTOSOL advises you that in this case, you may not be able to fully use all features of the INTOSOL Web site.

 

(8) In addition, you can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website to Google as well as the processing of this data by Google by using the browser available at the following link. Download and install the plug-in: http://tools.google.com/dlpage/gaoptout?hl=en. With regard to the installation of the aforementioned browser plug-in, it is pointed out that this is limited to the computer you are using (eg computer, laptop, tablet) as well as browsers (eg Internet Explorer, Mozilla Firefox) so that you can use the browser plug You may need to install for each computer you use and browsers that you use to access or access the INTOSOL website. In the event of disabling or deleting the browser plug-in, you will need to reinstall it if you allow Google to collect and process the data, e.g. if you visit the INTOSOL website again.

 

(9) The above-described order data processing by Google is in accordance with and implementation of the strict requirements, which the German data protection authorities have agreed with Google. Further information on the terms of use and data protection can be found under the following links.

 

Terms of Use: http://www.google.com/analytics/terms/en.html

 

Privacy Policy: http://www.google.com/intl/en/analytics/learn/privacy.html

 

Privacy Policy: http://www.google.com/intl/en/policies/privacy

 

12. Data security

 

(1) INTOSOL implements technical and organizational security measures § 9 BDSG to protect your data against accidental or intentional manipulation, destruction, loss and unauthorized access.

 

(2) To this end, INTOSOL uses, for example, state-of-the-art encryption procedures. In particular, the transmission of personal data and payment data is encrypted in the so-called SSL method (Secure Socket Layer method). Furthermore, data collected for different purposes (such as bookings, newsletters) are always processed separately.

 

(3) These and other security measures are continually monitored and adjusted by INTOSOL in accordance with technological developments.

 

13. Your rights to information, rectification, cancellation, blocking and revocation / General Questions on data protection and security

 

(1) You are entitled at any time upon request and free of charge to obtain information about the data you have stored as well as their origin, recipients or categories of recipients to whom this data is passed on, as well as for the purpose of storage.

 

(2) You also have the right to correct, delete or block your data at any time. However, a deletion of your data may legal or contractual storage obligations or periods preclude. Insofar as and as long as this is the case, the blocking of your data takes the place of a deletion.

 

(3) You may withdraw your consent to the use of data (e.g. newsletters, etc.) at any time.

 

(4) In order to exercise your aforementioned rights, please send an e-mail to datenschutz@intosol.de or send an appropriate message to the body named under 1. para. (1) or the one under 1. para. 2) designated data protection officer (s).

 

(5) General questions, wishes, suggestions or similar on data protection and security please send an email to datenschutz@intosol.de

 

14. Commitment to data protection and data security

 

INTOSOL agrees to comply with the foregoing privacy and data security requirements in the manner described above.

 

 

INTOSOL GmbH & Co. KG                                                                                          Garbsen, 04.05.2018

Dieselstr. 37 f

30827 Garbsen

Germany

No 6 .: recipients or categories of recipients to whom the data can be communicated:

 

To the extent necessary for the fulfillment of the purposes mentioned under no. 4, the data may essentially be sent to the following recipients or

 

Categories to be communicated by recipients:

 

Internal bodies involved in the execution of the respective business processes (for example, sales, purchasing, marketing, service centers, accounting, accounting, human resources).

 

Public bodies, where priority legislation exists (e.g. national and international authorities receiving or requesting data due to legal requirements, tax offices, social security agencies, etc.).

 

External bodies:

 

Contractor according to § 11 Bundesdatenschutzgesetz (order data processing)

 

external bodies to fulfill the purposes set out in point 4, such as Providers of touristic individual services or service providers (e.g. organizers, hotels, airlines, incoming agencies, car rental companies, etc.), other tour operators, agencies or service providers whose assistance INTOSOL GmbH & Co. KG uses to fulfill and process the respective contractual relationship (e.g. handling agents, incoming agencies, mailing and mailing service, data centers, payment service providers, distribution distributors, travel agencies, etc.).

 

 

No. 7 .: Standard deadlines for the deletion of data:

 

Upon expiry of the retention obligations and deadlines imposed by law or regulators, the relevant data will be routinely erased. Essentially, these are the 6- or 10-year retention periods under the Commercial Code and the Tax Code. If data are not affected by this, they are acc. § 35 Abs. 2 Nr. 3 BDSG deleted, i. if the purposes stated in point 4 are omitted.

 

No. 8 .: Data transfer to third countries:

 

To the extent necessary to fulfill the purposes set out in point 4, the above-mentioned data ( customer names and travel data) are transmitted to authorities, customers and suppliers, hotel operators, incoming agencies and air carriers in various countries. Underneath also third countries whose data protection level does not meet EU standards.

 

 

Bjoern Kujus                                                                                                                                   Garbsen, 04.05.2018

Data Protection Officer

INTOSOL GmbH & Co. KG